Here are instructions to guide you through the process; just pick the client you’re using and following the accompanying steps.
1. Once you’ve found our message, check “from” address at the top. Copy the domain from that.
2. On the Home tab, click “Junk,” and then click “Junk E-mail Options.”
3. On the Safe Senders tab, click “Add…” and then paste the address you found in the “from” field in step 1. Click “OK” and “OK” again to save changes.
Click here for more guidance if this doesn’t work with your version of Outlook.
There is no “safe sender list” on Gmail per se, but to ensure you receive our emails, add the address you see in the “from” field to your contact list.
1. Find our email and copy the address in the “from” field.
2. Click on the big “Gmail” at the top right of your screen and select “Contacts.”
3. Click on the “New Contact” button on the left.
4. Fill in the contact card with our name and copy our email address as appears in the “from” field.
For more assistance, visit the Gmail Support Page.
Like Gmail, Apple Mail (both desktop and mobile applications) does not have a “safe send list.” Instead, you can teach Apple Mail’s filter to allow future messages from our email address.
1. If our email routes to your junk folder instead of inbox, open the junk folder and find the message. Drag the message into the inbox.
2. Alternatively, you can add the “from” address to your address book. Simply open our email, right-click the “from” email address, and choose “Add to Contacts.”
For additional assistance, visit the Apple Mail Support Page.